Refund Policy

WOW QUEENS primarily offers size exchanges rather than cash refunds — see our Returns & Exchanges policy. This page covers the specific situations where a refund or store credit applies instead.

You can cancel an order for a full refund any time before it dispatches. Once an order has dispatched, it can no longer be cancelled, but you may request an exchange after delivery.

If an order is undeliverable through no fault of yours (for example, lost in transit) and is confirmed as such by our courier partner, we will issue a full refund to your original payment method.

If the size or item you requested for an exchange is out of stock, we will issue store credit equal to the value of your original order, which never expires and can be used on any future purchase.

Refunds for prepaid orders (UPI, cards, net banking) are credited to the original payment method within 5–7 business days of approval, depending on your bank or payment provider.

Refunds for Cash on Delivery orders are issued as store credit or via bank transfer, since no prepaid payment method is on file. Bank transfer refunds may take up to 7–10 business days to process.

If you receive a damaged, defective, or incorrect item, contact us within 48 hours of delivery with photos of the issue. We'll arrange a free replacement or a full refund, whichever you prefer.

For any refund-related questions, reach us at hello@wowqueens.in or through our Contact page.